Terms & conditions
The working agreement between you and AmazingMoments — written to be read, not skimmed past. Book a trip with us and these terms apply; they're fair, they're plain, and they protect both sides.
Last updated: 1 September 2026
Who we are and what these terms cover
AmazingMoments Travel Pty Ltd (ABN 54 102 763 118, travel agent licence 2TA10847) plans and sells trips from our office at 152 Woodville Rd, Granville NSW 2142. These terms apply to every enquiry, quote and booking made with us, unless we agree otherwise in writing.
How a booking comes together
A quote is free and holds no places. A booking exists once you approve the route pack and pay the deposit — until then, nothing is locked and nothing is owed.
- Quotes are itemised and valid for 14 days — prices after that reflect supplier changes.
- Deposit — 20% at booking, securing your places and starting supplier reservations.
- Balance — due 45 days before departure. Bookings inside 45 days are paid in full.
- Payment methods — bank transfer or card via our certified payment gateway. We never store card numbers.
Life happens — here's how we handle it
- You change the plan — date or route changes are free up to 30 days out; supplier fees after that are passed through at cost, no markup.
- You cancel — 45+ days: deposit only. 45–15 days: 50% of the trip price. Inside 45 days: supplier costs we've already paid, which we'll always document.
- We cancel — if we cancel a departure, you get a full refund or a free reschedule, your choice.
Casino add-ons have house rules
Where a package includes casino hotel stays or casino events, the venue's own rules apply on site — and they're strict.
- Gaming areas and casino events are strictly 18+; venues check photo ID at the door.
- Entry refused for intoxication or excluded-person status — no refund applies in that case.
- Gambling outcomes are never part of any AmazingMoments package or promise.
- We always pair casino nights with non-gaming plans; gaming is optional in every itinerary.
What we stand behind
We act carefully in choosing suppliers and building routes — and we own mistakes. If something we control goes wrong, we fix it or refund the affected part. Things outside our control (weather, flight cancellations by airlines, venue closures) are handled under our plan-B process, and travel insurance is strongly recommended for every departure.
Our liability is limited to the value of the affected booking components, as allowed by Australian law.
The traveller's side of the deal
- Valid passport (6+ months) and any visas for your route
- Accurate names and details at booking — airlines are strict
- Reasonable conduct toward guides, staff and fellow travellers
- At 18+ venues: a valid photo ID, and gaming within your limits
7. Complaints & disputes
Tell us while you're travelling if something's off — most issues are fixed the same day. Afterwards, email amazingmoments@gmail.com and we'll respond within 5 business days.
Unresolved disputes are handled under NSW law. You may also escalate to the relevant Australian consumer bodies.
Anything unclear, just ask
We'd rather explain a clause over coffee than have you sign anything you're unsure about.